There is a strict 48 hour cancellation and rescheduling policy as there can be a waitlist for our therapists and last-minute cancellations and reschedules are hard to rebook. By booking your appointment you are agreeing to this policy and your credit card on file will be charged.
We require a valid credit card on file for ALL first time appointments. Your personal information is secured and held confidential. Please notify us of any cancellations or charges to your rescheduled appointment before 48 hours of your appointment to avoid charges.
All reservations canceled within 48 hours before of your scheduled appointment time will be charged 50% of the service cost. All reservations rescheduled within 48 hours before of your scheduled appointment time will be charged 25% of service cost. (No exceptions)
We do charge a no-show, no call fee, which is 100% of the cost of services reserved.
We respect and value our clients time and business and we appreciate the same from our clients. Our scheduling system WILL NOT allow no-show no-call clients to schedule any new appointments with us. All new and existing clients will receive a confirmation email and text reminder prior to each scheduled appointment. So please make sure to provide us with your most current and active contact information to avoid any miscommunications.
Thank you for your continued loyalty and trust in us.