We have a strict 48-hour cancellation and rescheduling policy, as we routinely have waitlists for our therapists. By booking your appointment, you agree to this policy, and your credit card on file will be charged. We require a valid credit card on file for ALL first-time appointments.
Please notify us of any cancellations or reschedulings before 48 hours of your appointment to avoid such charges.
A summary of such charges follows:
• All appointments canceled within 48 hours of your scheduled appointment time will be charged 50% of the service cost reserved.
• All appointments rescheduled within 48 hours of your scheduled appointment time will be charged 25% of the service cost reserved.
• All no-show, no-call fee appointments will be charged 100% of the service cost reserved. Our scheduling system WILL NOT allow no-show, no-call clients to schedule any new appointments with us without our prior approval.
All new and existing clients will receive a confirmation email and text reminder prior to each scheduled appointment. Please make sure to provide us with your most current and active contact information to avoid any miscommunications.
We respect and value our clients’ time and business, and we appreciate the same from our clients.
Thank you for your continued loyalty and trust in us.
Founder, Detox Spa